A flight attendant for the airline HBO has been criticised after it was revealed she was on the list of people to attend training sessions at her job.
The flight attendant, whose name has not been revealed, was supposed to fly to Colombia from Miami on the morning of October 27.
The company told the Florida Department of Transportation it was “aware of a flight attendant credentialing lapse” and “currently investigating”.
“This is an ongoing issue that we are addressing as quickly as possible,” the airline said in a statement.
The airline also issued an apology to the flight attendant and said she would not be reimbursed for any travel costs.
“We deeply regret that the flight was delayed by a flight instructor.
We are working closely with Florida DOT and the Florida Aviation Authority to identify the root cause and will provide compensation for any impacted flight attendants,” the company said.
The incident came to light after a former flight attendant posted on Instagram about the incident on October 23.
She said she was working at HBO Flight Attendants training flight in Miami and had the same credential.
When she was told that she would be flying to Colombia, she said she immediately contacted her flight attendant.
When asked about the training flight she had booked, she replied: “You are going to need to be flying.
You are going up on this one plane.
I am a flight assistant.”
When asked why she was still on the flight she said: “Because I’m not here yet.”
HBO said it is working with the Florida FAA to resolve the issue and is “reviewing the training credential”.
Flight Attendant Training Flight from Miami to Colombia on October 27: https://t.co/jYkYlM8aZt #flightattendant pic.twitter.com/b7pB0y4pTt — Flight Attenders Training (@flightattenders) October 23, 2017 The Florida Department has launched an investigation and has asked HBO to identify and reimburse the flight attendants who booked the flight.
The agency’s website states: “Florida DOT’s Transportation Safety Board has begun an investigation into the flight of Flight Attends Training Flight on October 20, 2017.
The Board is reviewing this matter and is working closely and expeditiously with the company and its employees.”
The company has not responded to the Florida DOT’s request for comment.
A spokeswoman for HBO told News24: “Our training is designed to provide our Flight Attendees with the most up-to-date information on the latest flight safety news, and we have a comprehensive program that addresses the specific requirements for each flight and flight attendants training flight.”
‘She was there to help’ The woman, who has been named by News24 as Marisol Flores, was trained as a flight aide by HBO.
She is also the owner of a travel agency and is the daughter of a member of the airline’s staff.
HBO says Flores is a registered flight attendant with the airline and has “a long history of flight safety training, which includes providing training for flight attendants for several major airlines including Delta, United and Southwest Airlines.”
Flores is listed as the flight aide on her LinkedIn page.
She also said she is “an avid traveler” and has flown to at least five countries including the United States, Colombia, Mexico and Australia.
She told News18: “I was there at the beginning of training and I felt a great sense of relief, that I am going to be there for the journey and for my clients.”
The woman said she had worked for HBA for more than 15 years.
She was told she would need to travel with the flight crew, but said: ‘She didn’t need to do anything’ The flight attendants had a flight to Colombia.
It was a planned flight.
“I thought it was a great opportunity to go and see a friend and get some advice on my first flight,” Flores said.
“She was going to have her flight attendants with her.
It is not that I wanted to do this.
It just felt like it was an opportunity.”
After the flight, she decided to travel alone, so she booked a plane ticket to Colombia for her daughter and herself.
“My flight attendant came out and told me she would pick me up in Colombia and she would take me back home,” Flores told News 18.
“The flight attendant said, ‘Marisol, this is your daughter.
She’s on the plane.’
I thought, ‘She will have her child with her?'”
‘It was so confusing’ Flores said she went to the airline to ask for her flight information and was told the flight would take her to Colombia but instead, it was to Colombia and back.
“It was confusing because I knew that I was going back to Colombia,” Flores continued.
“When I got back, I realized I was just sitting in a plane waiting to be picked up.
It had a huge difference in terms of the journey. “